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Melissa's Improvements in Dynamics CRM

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Dirty data, in all forms, is bad for business. Here at Melissa, our primary concern is cleansing it from all of your platforms, including Microsoft Dynamics® CRM. Melissa currently offers many solutions for Dynamics CRM in order to combat problems with bad data.

 

We offer the Personator® solution in order to cleanse and enrich your U.S. and Canadian data. We offer the Global Verify solution to correct and verify your addresses, phone numbers, names, and email addresses on an international level. Soon, we will release the Express Entry® solution in order to prevent bad data from entering your environment. As we strive to offer you the best solutions, Melissa constantly seeks to improve its solutions to better suit your needs.

 

Coming in a future update, we will offer the following new features to our Express Entry service:


•          Personator Workflows

•          Reverse Lookup for Express Entry

•          Express Entry Integration into Global Verify

Personator Workflows

Dynamics CRM is utilized in many different ways in the business world. The creation of contact, account, and lead records is handled through many different environments that may not leverage the standard form. In addition, sometimes users may forget to use our services to cleanse and correct information before saving and storing a record. 


To address these issues, we have created workflows for the Personator solution for the currently supported out-of-box entities. These workflows can be activated to leverage our Personator service on records automatically, such as upon creation of a new record. This will allow users to create records from a different environment, such as a separate portal, to have their information automatically validated through our workflows.

 

Reverse Lookups for Express Entry

Different users enter address information in different orders. With Dynamics CRM's ability to customize forms, it is apparent that not everyone will start by entering a street address. With our new feature, Reverse Lookups, users can enter information starting from the most general piece of information down to the most specific. For example, now a user, after entering his or her default country, can begin by entering the postal code to determine the city and state of the particular record. After filling out these fields, the user can then enter in the street address and select from a list of addresses only in that particular city, state, and postal code.

 

Express Entry Integration into Global Verify

Many customers require different methods of verification. In order to address these concerns, we have integrated our Express Entry service into our Global Verify solution. Now, you can utilize the Express Entry service to autocomplete addresses when entering data as well as verify phone and email with the click of a button.

Fintech breakthroughs that identify,validate and augment customer data help financial services organizations head off fraud, operate within the rules


One of the most pressing issues facing the financial services industry today is the prevailing emphasis on security and fraud prevention. Big data and analytics are leveraging the power of the Internet, but also offering big, juicy plums for hackers, credit card fraudsters, money launderers and terrorists.

 

In response, many countries including the U.S. have established Know Your Customer (KYC) requirements, intended to guide financial institutions in heading off fraudulent transactions. A key way for banks to do this is to clearly Identify legitimate banking clients and their business relationships so the bad operators become more obvious and identifiable.

 

But it can be a challenge. Legitimate customers often have multiple banking relationships with a single institution, with identifying information stored in different formats in a multitude of databases. Various family members also may be account owners, but have different names and live at different addresses, possibly even in different countries.

 

Linking all these threads together while at the same time correcting name misspellings, standardizing mailing address formats, and parsing precise geolocation IDs can be the stuff of banking compliance nightmares.

 

Not doing this due diligence, however, can be catastrophic. To be hacked and have millions syphoned out of your customers' accounts is one thing, but to have the government ready and willing to fine you for failing various KYC tests can be just as damaging. Can you say "Loss of reputation and customers?"  

 

A WORLDWIDE PROBLEM


Most notably non-compliant of late have been banks based or doing business in India, but it's a worldwide problem. A New York-based broker-dealer recently was charged with KYC violations and for negligently allowing illegal trading by one of its customers. Perhaps the highest profile case most recently was Morgan Stanley Smith Barney running afoul of a variety of KYC violations. The main charge: Morgan Stanley failed to properly identify an assortment of "red flags" that signaled illegal activity.

 

Thankfully, technological breakthroughs increasingly are offering their own solutions. Just as the digital world has enabled bad players and victimized banks worldwide, technology is fighting back with sophisticated Know Your Customer tools.

 

A big step forward is the ability to accurately verify names and addresses. In a global world without borders, technology that verifies, cleans, completes and standardizes names, addresses, phone numbers and emails, and does so globally, immensely aids the process of knowing one's customers.

 

Technologies also exist that adds in missing contact fields, finds census and area-specific statistical details, and provides precise demographic information. When banks are able to combine census and area-specific details with accurate names and addresses, they'll know pretty closely if a variant player is really a customer or a bad guy.

 

KYC guidelines are very specific about risky areas prone to scams and schemes. A wide variety of countries are identified by the U.S. State Department for being prone to ignoring money laundering, tolerating suspicious transactions, and generally lacking adequate know-your-customer requirements. Ignoring this, in fact, was one of the issues that burned Morgan Stanley, permitting criminal activities to continue unchecked.

 

While IP lookup that identifies exactly where a digital communication has come from has been around for a while, new geocoding breakthroughs are able to convert IP addresses into precise latitude and longitude coordinates around the world. Most European and international identify cards also can be verified, along with mobile phone numbers and driver's license information.

 

One of the essential elements in all this is updating customer data. It's been estimated that accurate contact information deteriorates severely and regularly, and good customers who merely move across town can confuse inadequate screening processes and raise red flags (false positives) when it shouldn't. Today there are a variety of modules banks can use to update customer information quickly and accurately.

 

The bottom line is this: Financial services institutions now have lots of new reasons to love fintech technology that mitigates KYC concerns by identifying legitimate customers, and flagging the ne'er-do-wells before they can be effective.




Melissa Data Launches Listware for Salesforce

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Powerful Data Quality Plug-In Cleanses, Validates and Enriches CRM Information; Increases Customer Intelligence with
Property and Mortgage Data


Rancho Santa Margarita, CALIF. - June 10, 2014 - Melissa Data, a leading provider of contact data quality and integration solutions, today announced Listware®for Salesforce®, its powerful data quality plug-in that integrates data cleansing, validation, and enrichment directly into Salesforce.com's CRM software. Now available on the Salesforce AppExchange, Listware for Salesforce drives a more intelligent approach to customer data, arming users with unprecedented access to real-time data quality; features include cross-matching contact records, address verification and appending of missing name, address, email and phone information, and updating of addresses for customers that have moved. Listware also validates and cleanses international addresses - standardizing them into the official postal format for each geographic locale, and adding missing components such as postal codes or region. Salesforce users can also enhance their CRM data with detailed, up-to-date property and mortgage information on more than 140 million U.S. properties, improving their customer intelligence for better service and a competitive edge.

"Listware enables high performance CRM, improving opportunities to connect with clients and prospects based on better data. Clean, complete, and enhanced data not only offers greater customer insight but also assures the most fruitful application of sales resources," said Bud Walker, director of data quality solutions at Melissa Data. "Property and mortgage data enrichments help sales teams know their customer more personally - allowing them to act immediately and respond with more competitive services."

Listware for Salesforce verifies names-to-U.S. addresses and further cross-matches the elements of each contact record including address, name, phone, and email; this significantly improves validity and performance of CRM data by verifying identity and ensuring addresses are deliverable. Options for property and mortgage data enhancements cover the spectrum of parcel, lot/land, and subdivision information, including a wealth of data generated from trust deed records.

Listware for Salesforce is available for a $95 license fee which includes 50,000 credits applied to each of its various integrated data quality processes. Click here to purchase and download Listware for Salesforce; for more information call 1-800-MELISSA (635-4772).

News Release Library


Business Users Can Seamlessly Cleanse and Enrich Customer Data During Transformation; Reduces Resources Needed for
Enterprise Data Quality


Rancho Santa Margarita, CALIF - June 5, 2014 - Melissa Data, a leading provider of contact data quality and data integration solutions, today announced its strategic relationship with EXTOL International Inc., a provider of end-to-end business integration software and services, to enable seamless data quality operations in tandem with electronic data interchange (EDI) and other integrated business processes. This partnership gives EXTOL users the option to access Melissa Data's sophisticated, native data quality functions, adding value by eliminating the need for separate data quality resources and assuring data quality immediately as customer information enters the enterprise system. With Melissa Data's suite of data quality tools, EXTOL users can cleanse, validate and enhance customer information as data is being transformed. This allows more intelligent use of customer contact data for significantly better segmentation, targeting, fraud detection and identity verification. The relationship between EXTOL and Melissa Data expands Melissa Data's market through direct access to EDI, and other data syntax communities, while also enabling business users with ideal, streamlined access to powerful data quality services and operations.

"Anytime you're migrating data from one source to another, cleansing and enriching the information allows better results as the data moves forward into the enterprise," says Gary Van Roekel, COO, Melissa Data. "EXTOL and Melissa Data are solving this data quality challenge for the business user, by offering integrated processes that simplify data quality operations from step one."

Connection to Melissa Data's cloud-based data quality tools and services is available through referral from EXTOL. During data transfers, users can simultaneously validate, cleanse and augment multi-national customer contact information across countries, languages and character sets - including verification of emails and international phone numbers, and geocoding street addresses by adding precise latitude and longitude coordinates.

"By offering EXTOL customers a data quality solution through our strategic partnership with Melissa Data, we are providing a tangible advantage for database administrators to simplify data quality operations for the range of CRM, marketing automation and ERP applications," says Mark Denchy, Director of Worldwide Partner Program at EXTOL International. "Achieving intelligent customer data is faster, painless and more cost-effective, ultimately raising data quality as a true business priority."

Melissa Data and Extol have joined together to launch an Educast on how to improve the quality of customer data. The webinar will be held on June 24th at 1 pm EST. To register for free, go to: http://www.extol.com/educast.

Your contact data is perhaps your organization's most valuable asset. But how good is your data?

At least 25 percent of most companies' data is probably inaccurate, according to industry analyst Gartner. Bad data is likely caused by the fact that contact data is always in flux - as people move, get married, retire or pass away. This poses a tremendous challenge when migrating data from different sources. You might be introducing bad data into your data systems without even knowing it.

With this in mind, there are ways to improve the quality of your data. Melissa Data and EXTOL International Inc., a provider of business integration software and services, teamed up to help business users easily clean and enrich their customer contact information during the data transformation process. The deal eliminates the need for separate data quality resources - ensuring users have the most accurate data around before it enters the enterprise system.

In this webinar, learn how to correct, clean, update, and complete your contact data to improve customer communications, increase marketing ROI, and create better opportunities for growth.

During this webinar, learn how to:

  • Verify your customer records are deliverable
  • Connect a name to a corresponding address, email or phone data
  • Add missing data to complete contact records
  • And more!

Webinar airs June 24th at 1 pm EST.

Register Now!


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