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Introducing the New and Improved Global Email Web Service

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How It Can Protect and Increase Your Email Reputation Score

By Oscar Li, Data Quality Sales Engineer/Channel Manager for Global Email


Melissa Data recently introduced several improvements and new features to its Global Email Web Service - an all-in-one real-time email mailbox validation and correction service. Here's a quick list of our latest improvements:

  • Improved fuzzy matching of domain corrections
  • Updated our TLD database with the newest ICANN info
  • Increased control over the freshness of data returned
  • Better unknown status detection capability

In terms of the service's new features, Global Email now offers two validation modes: Express and Premium.

Express can be used in time-sensitive situations and will give back a response in one or two seconds. Premium will actually perform a real-time validation of the email address and can take up to 12 seconds to receive a response back.

If you want to reduce the time taken in premium mode, we offer an advanced email option which will reduce the freshness of the data return in order to increase speed.

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Using the Global Email Service to Protect & Increase Your Email Reputation Score

What does email reputation mean? A big part of a marketer's campaign is email marketing campaigns. It is important to watch your email reputation with a tool such as senderscore. Once you are blacklisted, your email deliverability will suffer, and as a result, you will have trouble sending out emails in the future as most mail servers subscribe to a spammers list.

Integrators should consult with our data quality experts in order to understand what they need to look out for to avoid a bad campaign, and why certain emails should be flagged/inspected. Even if you avoid spam traps, sending out too many invalid emails will cause the mail server to flag you as a potential spammer. Email marketing campaign servers with a low email reputation score will typically experience aggressive filtering.

On the other hand, maintaining a high reputation score will see less intrusive filtering only applied to individual emails and email campaigns instead of blanket IP addresses. It would be definitely prudent to not allow other users to influence your email reputation.

For example, if you are on a shared server - other companies/users could be sending out their own campaigns without filtering emails through our service. It would be a waste if you spent all the time and investment controlling your email campaigns and another user is email blasting without mailbox validation causing the entire IP to be affected.

How do I improve my email reputation score?

If your reputation scores are already dismal for your current existing email campaign server IPs, it might be beneficial to do email campaigns on a new or more reputable IP to see better return on investment. This would start your email reputation on a clean slate. As a disclaimer, we are not sure how feasible this would be for everybody, but your team will need to discuss internally.

However, using our service on existing IP should raise the reputation score for that specific IP. On IPs with pre-existing high volume campaign history, the scores will be slow to change. You can now see why it is extremely prudent to invest in an email validation system early on and why Global Email is a valuable tool to utilize.

If you would like to learn more, please visit our website!


Web-Based Tools Significantly Improve Email Marketing With Real-Time Verification of Emailbox Deliverability


RANCHO SANTA MARGARITA, CA--(Marketwired - Jan 21, 2015) - Melissa Data, a leading provider of contact data quality and address management solutions, today announced the availability of real-time Email Mailbox Verification for its Global Email Cloud Service solution. Email Mailbox Verification helps remove up to 95 percent of bad emails in a customer database and is a critical tool in improving email deliverability. With this feature, users have a powerful new tool to help prevent bounce-backs and avoid spam traps -- protecting sender reputation from blacklisting.

Melissa Data's Global Email Cloud Service offers a flexible range of data quality operations, including the ability to add domain names, specify misspelling fixes, standardize casing of email addresses, and identify invalid domain names for suppression. Processes can be customized to individual business needs, allowing users to intelligently manage various email datasets with different levels of validation. General email formatting and syntax errors can be quickly remedied, for instance, changing an "!" to "@" or correcting ".c0m" to ".com." Top level domain (TLD) names can be validated and corrected; domains are verified against an extensive database of known good and bad domain addresses and the domain's existence is validated through MaileXchange (MX) lookup. Once a domain is determined to be valid, Email Mailbox Verification allows users to further validate that the specific emailbox exists and is deliverable.

"Ensuring email data quality has necessarily become a best practice for marketers," said Bud Walker, director of data quality solutions, Melissa Data. "The Global Email Service protects business operations with flexible, cascading data quality features that start with basic spelling and syntax, move up to domain-level verification, and then apply the gold standard in terms of verifying specific emailbox deliverability in real-time. No more lost opportunities for customer communication, mailing campaigns are more effective and resources are not wasted on direct marketing efforts that go nowhere."

Using Global Email Cloud Service, email addresses are parsed and standardized and can be validated in real-time or batch processing. By standardizing addresses as they are entered, for instance at point of sale or online guest book entry, online merchants or marketers eliminate the need for a "confirming email" field which can decrease Web form completion and conversion rates. Online fraud is reduced, while the reliability of overall contact information is improved.

Global Email Cloud Service also supports marketers in maintaining compliance with CAN-SPAM guidelines; the service is enhanced with current data defining mobile domains, so marketers can avoid sending unwanted commercial messages without prior permission from the recipient. The Global Email Service uses a simple web-based API to enable all features, and supports multiple protocols such as JSON, SOAP, XML and REST.

Click here to submit a sample dataset and request a free trial of Melissa Data's Global Email Cloud Service, or call 1-800-MELISSA (635-4772) for more information.

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Powerful Features Support Developers with Enriched, De-Duplicated Customer Records; Combats Exponential Increase in Costly Data Decay, Highlighted in Company Magazine


Rancho Santa Margarita, CALIF. - October 29, 2014 - Melissa Data, a leading provider of global contact data quality and data enrichment solutions, today announced significant enhancements to its flagship Data Quality Components for SQL Server Integration Services (SSIS), including the addition of three new services: global email, global phone verification, and U.S. property data enrichment. Data Quality Components for SSIS is a suite of custom data cleansing transformation components for Microsoft SSIS, used to standardize, verify, correct, consolidate and update contact data. With these new features, developers and DBAs are positioned to verify, enrich and retain all the best pieces of global customer data, using a single comprehensive and proven data quality tool.

New to the suite of tools is global email verification, which includes real-time email mailbox verification to eliminate up to 95 percent of invalid emails, so emails get delivered and don't bounce. Global phone numbers from over 230 countries can be verified and appended with geographic information, such as latitude and longitude coordinates, administrative area and predominant language spoken in that region. In addition, global phone features include the ability to return the digits necessary to dial out of your country and into the country of the phone number that was input. For users seeking to enrich U.S. address data, the property feature will provide up-to-date property and mortgage information on more than 140 million properties to improve overall customer intelligence.

"Contact data is always in flux, in fact, half of the customer records held in the average database are invalid or out-of-date in just 45 months - what we call the half-life of data," said Bud Walker, director of data quality solutions, Melissa Data. "Particularly as data becomes more global and increasingly includes email as a critical path of contact, database design must incorporate flexible, scalable tools that rely on a comprehensive approach to managing constant changes in customer data."

Melissa Data's research into the half-life of data, including the operation and long-term costs associated with undeliverable shipments, low customer retention and unsuccessful CRM initiatives, along with other SQL-based data quality challenges are featured in the current issue of Melissa Data Magazine, the company's quarterly resource for DBAs and data quality developers.

Melissa Data Magazine will be available at PASS Summit 2014, Booth #407, starting November 4 in Seattle, Washington. Click here to download the SQL Server edition of Melissa Data Magazine, or call 1-800-MELISSA (635-4772) for more information.

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Melissa Data Expands Global and Domestic Reach

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Melissa Data is growing, and fast! To better serve our customers worldwide, Melissa Data's established new offices in Berlin, Germany, and Bangalore, India. The company also opened a new satellite office in Raleigh, N.C.

These new locations have been established and staffed to meet the needs of the domestic and international markets with the availability of Melissa Data's Global Data Quality Suite - a new set of tools that delivers accurate and consistent address/phone verification and geocoding for countries all over the world.

Click here for more info.


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How to Get More Email Delivered into Inboxes

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By Abby Garcia Telleria

In this recently released article from Internet Retailer, Paul Demery, IR's chief tech editor, talks about why eliminating invalid email addresses from your database is critical to the success of your campaign. It's a great story, and offers tips on how you can improve email deliverability to ensure it gets into the right inboxes.

Also, in case you're interested - Melissa Data offers an email verification solution that can fix common typographical errors to turn invalid email addresses into deliverable ones.

Get a free trial here.

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